Privacy policy

await8 j.d.o.o. (Croatia) operates Hookcut and is the controller of your account data. For the videos you upload, you decide what is processed and we act on your behalf.

What we collect

• Account: email address, a hashed password (if you set one), plan and billing status.
• Videos you upload, their transcripts and the clips we make.
• Usage: which features you use and when, to run and improve the service. A one-way hash of your IP address at sign-up, to limit abuse.
• Payments are handled by Stripe; we never see your full card number.

Faces and voices

We do not create face templates, voiceprints or any data that identifies people across videos. Speakers are labelled only within one video (for example "speaker 1"), and nothing is kept between videos.

Retention

Source videos are deleted 7 days after processing. Transcripts and clips are kept until you delete them or close your account. Deleting your account removes your data within 30 days, except billing records we must keep by law.

Service providers

Speech in your videos is transcribed on our own servers; audio is not sent to a transcription company.

• Hetzner (hosting and storage, EU)
• Anthropic (choosing clip moments from the transcript text)
• Stripe (payments)
• Google, for sign-in (we receive your email address and a Google account ID)

Some providers process data in the United States under Standard Contractual Clauses or the EU-US Data Privacy Framework.

Your rights

You can ask for access, correction, deletion or a copy of your data at [email protected]. You can also complain to the Croatian data protection authority (AZOP) or your local authority.